FAQs

ANSWERS TO COMMON QUESTIONS

CHECK IN / CHECK OUT

Check-in time is at 3 pm and check-out time is 12 pm. We’re happy to store your luggage if you arrive/depart outside of these times. Concierge service is available 24h a day.



ATM

There is an ATM at our sister property next door (La Zebra) There are also ATM’s located both in Tulum Pueblo (town) and along the beach. For ATMs that issue Mexican Pesos we recommend using the ones that are affiliated with actual banks, located in Tulum town. It is recommended you notify your bank and credit card providers that you are traveling to Mexico to avoid your cards being blocked by your bank’s fraud prevention.

TRAVEL INSURANCE

We recommend that all of our guests purchase travel Insurance, which is generally inexpensive, but can really save a lot of stress in case you experience any hiccups that might happen before or during your stay. It may cover medical expenses, evacuation expenses, trip cancellation costs, or any other crazy unforeseen things that can happen when adventuring, and who needs stress on a vacation? Ask your travel agent, credit card company or preferred travel insurance provider.

MONEY

All Colibri Boutique Hotels and Restaurants accept Credit Cards but it’s important to know that in Tulum (and most of Mexico), cash is king. Mexican Pesos and US Dollars are accepted everywhere, however it is recommended to carry smaller money denominations as some local businesses often run out of change. It is becoming more common for Travelers Checks NOT to be accepted in the area. Some banks still accept American Express traveler’s checks and this is where you are likely to get the best exchange rate, however you should be prepared for a long wait in the queue at the bank. It is easier to withdraw cash from an ATM where you will also get a good exchange rate. Please be aware there is a daily withdrawal limit at the ATM’s, currently $5,000 pesos. Credit cards are not widely accepted in the area.

AIRPORT TRANSFERS

Let us take the hassle out of the airport dash and book your airport transfer with us. If you’d like us to take care of it, send us an email with your flight information and the number of guests to concierge.lula@colibriboutiquehotels.com We will confirm your booking within 24 hours. Please note that cash payment in Mexican pesos or US dollars is due in full at the time of pickup and will be made directly to the transport company.

CAR RENTAL

There are several recommended car rental companies at both the airport and in Tulum. Please contact us at concierge.lula@colibriboutiquehotels.com if you require any assistance. Please be sure to inspect your rental car very carefully as the rental companies will hold you responsible for any small marks or scratches on the vehicle that you fail to report when you first sign for the car. Also double check the spare tire and the gas tank cap are present! Note: Driving in Mexico can be an adventure. Watch out for speed bumps called ‘topes’ which are large and not often sign posted or easily visible at night. At times, lanes seem to disappear and merge in unusual and dangerous ways. Please respect the speed limits, remembering that road “307” is not a highway. It is best and safest to enjoy the cruise down to Tulum and not join in the speed race!

WHAT TO BRING

The Yucatan peninsula is a special and unique environment. We urge everyone to use biodegradable products such as sunblock and mosquito repellents, to look after our beautiful environment. When visiting any of the wonderful cenotes in the region, it is recommended you shower to remove any products such as sunblock that may pollute the natural water system. We provide beach bags and beach towels and bottled water for our guests. We invite you to bring your own refillable water bottle and help do your bit to save the environment. When packing for your visit be sure to include any necessary medications that you use, and it is wise to carry a photocopy of your physician’s original prescription for those medications with you. Pharmacies are widely available in Tulum but they may not have the same medications as pharmacies in your home country. Be certain to carry a photocopy of your passport’s information page and copies of any relevant visas with you. These copies can help immensely if you lose your original passport . Copies of any insurance policies, such as travel and medical, should be carried with you, as well their emergency contact numbers. There is no street lighting or designated pedestrian paths in some areas along the beach road. It is recommended you bring a small flashlight if you will be walking at night.

CLIMATE

Tulum enjoys a tropical climate with a dry season (November – April) and a wet season (May – October). January, February (winter) and March day temperatures usually sit between 75 – 80F (23 – 26C), however, cool off in the evenings with temperatures between 60 – 66F (16 – 19C). Wind factor can make temperatures seem cooler and long pants and light sweaters are recommended at this time of year. May, June, July and August, our spring/summer months, see frequent rainfall, with more breaks in the rainfall in July and August, and although the temperatures are higher than other months, it is the humidity that makes day seem hotter 85F plus degrees (32C). Nothing, a Margarita and a sea breeze, can’t fix.

TIME ZONE

The Mexican state of Quintana Roo, which includes Tulum and Cancun, lies within the United States’ Eastern time zone (UTC-5) and no longer observes daylight savings time.

ELECTRICITY

There is no grid power along the coast in Tulum. We generate our own electricity onsite and provide 24-hour electricity at the hotel, however we do have power consumption limits and we strongly request that you do not use appliances that consume high volumes of power.

AIR CONDITIONING

Lula is happy to be one of the few hotels on the beach to offer air conditioning in all guest rooms.

WIFI

We offer free wifi, so you don’t miss a thing. 

SECURITY SAFE

We provide a security safe in each room. We urge that you use it to store your valuable items and important documents.

CHILDREN

Children are welcome in Lula. In each room you will find a king sized bed plus a sofa bed. A cot can be added on request. Please let us know at the time of booking if you will be traveling with children

PET FRIENDLY

Lula will pamper your animal companions with luxurious custom beds and other amenities, such as floor mats, food bowls, and more. There is a weight limit of 45 pounds (20kg) and an additional daily charge of $1,000 MXN per pet. 

Pet owners will be responsible for their canine/feline companions, for cleaning up after their pet on hotel property and in the surrounding areas and for any excessive damage they may cause and they will be required to sign a pet waiver upon check in. Any disturbances such as barking must be curtailed to ensure other guests are not inconvenienced.

SMOKING POLICY

All of our rooms and public areas are non-smoking, in line with Mexican law. A smoking area is available at the entrance to the hotel for any smoke lovers. 

WHEELCHAIR ACCESSIBILITY

We are sorry to say that, due to certain landscape limitations, Lula is not wheelchair accessible.

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